Terms of Service

Last updated: September 13, 2026

Floofroof (“Floofroof,” “we,” “us,” or “our”) provides an online platform for booking and managing pet care services. These Terms of Service govern your use of the website, the booking pages, and the customer portal. By creating an account, requesting a booking, or otherwise using the service, you agree to these terms and to our Privacy Policy. If you don’t agree, please don’t use the service.

Your Account

You’re responsible for the accuracy of the information on your account and for keeping your sign-in credentials private. Let us know right away if you believe someone else has used your account. We may suspend or close accounts used in violation of these terms.

Bookings

A booking request is not a confirmed reservation until we accept it. Some services require a meet and greet before a first stay so we can make sure the fit is right for your pet. We may decline or cancel a booking when we can’t safely or properly provide the care — for example, if space, vaccination, or temperament requirements aren’t met.

You agree to give us accurate, current information about your pet — including health, vaccination, feeding, medication, and behavior details — and to keep it up to date. Safe care depends on it.

The Care Agreement (Waiver)

Before your pet’s first visit you’ll be asked to sign our service agreement and liability waiver. That signed agreement — not this page — governs the care of your pet, including responsibilities, emergencies, and liability. If these terms and the signed agreement ever conflict on a matter of care, the signed agreement controls. These terms cover your use of the website and portal.

Payments

Prices for services, and any deposit or payment timing, are shown when you book. Payments are processed by our payment provider, Stripe — we don’t store full card numbers on our servers. When you save a card or pay through a payment link, you authorize the charges for your bookings and any amounts you approve.

Cancellations and Changes

Plans change — tell us as early as you can. Any cancellation terms or fees that apply to a booking are communicated as part of booking with us. To change or cancel a booking, use the portal or contact us directly.

Acceptable Use

Don’t misuse the service: no attempting to access other people’s data or accounts, no interfering with the site’s operation, no submitting false information, and no using the service for anything unlawful.

The Service Itself

We work hard to keep the site available and accurate, but we provide it “as is” and can’t promise it will always be uninterrupted or error-free. To the fullest extent the law allows, our liability for claims arising from your use of the website or portal is limited to the amounts you paid us for the services involved. Nothing in these terms limits liability that can’t lawfully be limited, and nothing here changes what the signed care agreement says about the care of your pet.

Governing Law

These terms, and any dispute arising out of them or out of your use of the website or portal, are governed by the laws of the State of Maryland, without regard to its conflict-of-laws rules. You and we agree that any such dispute will be brought in the state or federal courts located in Maryland, and each of us consents to those courts. Nothing here changes what the signed care agreement says about the care of your pet.

Changes to These Terms

We may update these terms from time to time. If we make a material change, we’ll update this page and, where appropriate, let you know. The “Last updated” date above reflects the most recent revision. Continuing to use the service after a change means you accept the updated terms.

Contact Us

Questions about these terms? Contact us at support@floofroof.com.